General Terms and Conditions

These General Terms and Conditions govern the rights and obligations of the seller and the buyer when purchasing goods through the Top4Mobile online store.

These Terms and Conditions form an integral part of the purchase agreement concluded between the seller and the buyer. Before submitting an order, the buyer has the opportunity to review them, and by submitting the order, the buyer confirms that they have read and understood these Terms and Conditions.

1. Basic information

Seller
- Shield-Sk s.r.o.
  Ulica Rudolfa Mocka 3750/2A
  841 04 Bratislava
  Slovak Republic
- Company ID: 46701494
- Tax ID: 2023549671
- VAT ID: SK2023549671
- E-mail: info@top4mobile.eu
- The seller is the operator of the Top4Mobile online store.
Buyer
- The buyer is a natural or legal person who places an order in the Top4Mobile online store.
- A consumer is a natural person who, when concluding and performing the contract, does not act within the scope of their business activity, employment or profession.
- An entrepreneur is a person who, when concluding and performing the contract, acts within the scope of their business activity, in particular a person registered in the Commercial Register, a person conducting business under a trade licence or a person conducting business under another authorisation.
Purpose of the Terms and Conditions
- These Terms and Conditions define the basic content of the purchase agreement, rules for ordering, payment, delivery of goods, return of goods, complaints, claims and other related rights and obligations.
Related documents
- The purchase rules also include the seller’s separate documents, in particular:
- Complaints Procedure,
- Privacy Policy,
- Cookies.
- If a certain area is regulated in more detail in a separate document, that separate document shall apply preferentially, provided that it does not conflict with applicable law or these Terms and Conditions.

2. How you can shop

Shopping through the online store
- The buyer may shop through the Top4Mobile online store.
- The buyer creates an order by adding goods to the cart, filling in the required details, selecting the delivery and payment method and then submitting the order.
- Before submitting the order, the buyer may check and modify its content, in particular the selected goods, quantity, billing and delivery details, delivery method and payment method.
- Orders may generally be placed in the online store continuously.
- The seller is not liable for temporary unavailability of the online store caused by technical maintenance, malfunction, failure of information systems, failure of third-party services or force majeure.
Order confirmation and conclusion of the contract
- After the order is submitted, the seller sends the buyer a confirmation of receipt of the order to the e-mail address provided in the order.
- The purchase agreement is concluded only when the seller confirms the order or dispatches the goods to the buyer.
- The automatic confirmation of receipt of the order does not necessarily mean acceptance of the order if its content or the circumstances indicate that it is only information that the order has been received in the seller’s system.
- The seller may contact the buyer to verify the order, supplement details, clarify product compatibility or confirm product availability.
- A subsequent change to the order is possible only by agreement between the buyer and the seller or in cases provided for by law.

3. Information about goods

For each product, the seller provides in particular the product name, main characteristics, price, availability and other information necessary for the purchase decision.

For accessories for mobile phones, tablets, watches or other devices, compatibility with a specific device model may be decisive. Before placing an order, the buyer is obliged to check whether the selected product corresponds to their device and requirements.

If the buyer is unsure about the selection, they may contact the seller before submitting the order.

Product photos are for illustrative purposes. The seller strives to ensure that photos and descriptions correspond to reality as closely as possible. Colour display may vary slightly depending on the buyer’s screen or device settings.

Goods offered by the seller may originate from official distribution, distribution within the European Union or other legal sources. This does not affect the buyer’s rights against the seller arising from liability for defects.

4. Differences for certain orders and products

Special conditions may apply to certain types of goods or orders if they are stated with the product, in the cart, in separate promotional terms or in these Terms and Conditions.

Digital content and electronic services
- If the seller offers digital content, licences, electronic vouchers or similar performance, special conditions stated with the product may apply to them.
- For digital content or an electronic service, the consumer’s right to withdraw from the contract may be lost if performance has begun with the consumer’s express consent and under the conditions laid down by law.

5. Price of goods

The price of goods is stated with the specific product. The price includes VAT unless expressly stated otherwise.

The price of goods does not include delivery costs, cash-on-delivery fees or other optional services if they are charged. These costs are displayed to the buyer in the cart before the order is submitted.

The total order price is displayed to the buyer before the order is submitted.

Incorrect price
- In exceptional cases, the price of goods, delivery, a service or a discount may be displayed incorrectly.
- An obvious pricing error includes, in particular, a situation where the price is clearly unreasonable at first sight, a digit is missing, an extra digit is included, or the price arose due to a technical error, data import error or another obvious mistake.
- If an obvious pricing error occurs, the seller is not obliged to deliver the goods at the incorrect price. The seller will inform the buyer and may offer the purchase at the correct price. If the buyer does not agree with the correct price, the order will be cancelled.

6. Payment terms

The buyer may pay for the order using the payment methods currently available in the cart. The availability of a particular payment method may depend on the delivery country, order value, delivery method or other technical and business conditions.

The seller may allow, in particular, the following payment methods:

online card payment,
payment through the GoPay payment gateway,
payment through Stripe,
payment through PayPal,
cash on delivery, if available for the selected country and delivery method,
another payment method displayed in the cart.

For online payments, the order is processed after successful receipt of the payment or after confirmation of the payment by the relevant payment service provider. For cash on delivery, the buyer pays the price upon receipt of the shipment.

If the payment is not successfully completed or confirmed, the seller is not obliged to process the order until the order price has been duly paid, unless otherwise agreed with the buyer.

Retention of title
- Until the purchase price has been paid in full, the goods remain the property of the seller, unless this is excluded by law.
Billing details
- The buyer is obliged to provide correct and complete billing details.
- The tax document is delivered to the buyer electronically, usually by e-mail or in the customer account, if such account is available.
- Changing billing details after submitting the order is possible only if allowed by law and by the technical capabilities of the seller.

7. Discounts, coupons and promotions

The seller may provide discounts, coupons, gifts with an order or other promotional offers. The conditions of a specific promotion are stated with the promotion, in the cart or in marketing communication.

Discounts and coupons cannot be combined unless stated otherwise. A coupon may be subject to a minimum order value, specific assortment, delivery country, payment method or another condition.

The seller reserves the right to modify or terminate a promotion, without prejudice to purchase agreements already concluded.

If the buyer returns goods for which a discount, gift or other benefit was provided, the seller is entitled to take into account the actual price paid by the buyer and the conditions of the relevant promotion when refunding the payment.

8. Availability of goods

Information about product availability is stated with the product. The seller strives to state availability as accurately as possible; however, it may happen that ordered goods cannot be delivered due to stock being sold out, supplier unavailability or another reason.

If the seller cannot deliver the ordered goods, the seller will inform the buyer and may offer an alternative solution, such as delivery of different goods, later delivery or cancellation of the order.

If the buyer does not agree with the alternative solution or if delivery is not possible, the order will be cancelled in the relevant part or in full. If the buyer has already paid the order price or part of it, the seller will refund the received payment.

9. Delivery of goods

Goods are delivered to the address or pick-up point selected by the buyer in the order. Available delivery methods and their price are displayed in the cart before the order is submitted.

The seller dispatches the goods within the period stated with the product or in the order. If no specific delivery period is stated, the seller will deliver the goods no later than 30 days from the conclusion of the purchase agreement, unless otherwise agreed with the buyer.

The estimated delivery time may change depending on the logistical capabilities of the seller or the carrier. The buyer will be informed of significant changes to delivery by e-mail or another appropriate method.

The buyer is obliged to provide correct and complete delivery details. The seller is not liable for delay or impossibility of delivery caused by incorrect or incomplete details provided by the buyer.

The buyer is obliged to enable delivery of the goods and to duly and timely accept the shipment.

Unsuccessful delivery or failure to accept the shipment
- If the buyer does not accept the shipment or does not provide the necessary cooperation for delivery, the seller is entitled to claim reimbursement of reasonably incurred costs related to the failure to accept the shipment, in particular delivery costs, return delivery costs or repeated delivery costs.
- If the buyer requests repeated delivery after failing to accept the shipment, the seller may require reimbursement of the costs associated with repeated delivery.
Acceptance of the shipment
- Upon receiving the shipment, we recommend that the buyer check whether the correct number of packages has been delivered and whether the packaging is not visibly damaged, destroyed, compressed or otherwise deformed.
- If the shipment is visibly damaged, the buyer has the right not to accept it or to accept it with a reservation and draw up a damage report with the carrier. We then recommend contacting the seller without delay.
- If the buyer discovers damage to the goods only after accepting the shipment, we recommend contacting the seller as soon as possible and attaching photographs of the damaged goods and packaging.
- This provision does not affect the consumer’s statutory rights arising from liability for defects.

10. Transfer of risk of damage and ownership

In the case of sale to a consumer, the risk of damage to the goods passes to the buyer at the moment when the buyer or a third person designated by the buyer, other than the carrier, takes over the goods.

If the buyer chooses a carrier who was not offered by the seller, the risk of damage to the goods may pass to the buyer already upon handing the goods over to that carrier, if permitted by law.

The buyer acquires ownership of the goods upon full payment of the purchase price.

11. Complaints or what to do in case of a product defect

The seller is liable to the buyer for defects in the goods to the extent provided by law.

Goods are defective in particular if they do not have the properties agreed in the purchase agreement, do not correspond to the description, are not suitable for the usual purpose, do not correspond to the agreed quantity, quality or design, or do not meet the requirements of legal regulations.

The buyer’s rights arising from liability for defects and the procedure for making a complaint are regulated by the separate Complaints Procedure, which forms part of the purchase rules.

When making a complaint, we recommend stating the order number, a description of the defect, contact details and, if possible, attaching photographs or other documentation that may help speed up the complaint handling process.

If the buyer is a consumer, the complaint will be handled within the statutory period. The buyer will be informed of the result of the complaint handling.

Transfer of ownership of complained goods
- If the buyer sells, donates or otherwise transfers the goods to another person, we recommend informing the seller of this fact when handling a complaint or another request related to the goods.
- If the seller is not informed of the transfer, the seller may communicate with the original buyer when handling the request.

12. Withdrawal from the contract without giving a reason

Consumer
- In the case of a distance contract, the consumer has the right to withdraw from the contract without giving a reason within the statutory period of 14 days from the date of taking over the goods.
- If several goods were ordered in one order and delivered separately, the withdrawal period starts on the date of taking over the goods that were delivered last.
- If goods consisting of several parts or pieces are delivered, the withdrawal period starts on the date of taking over the last part or piece.
- The consumer may withdraw from the contract even before the withdrawal period begins.
- The consumer may exercise the withdrawal from the contract by sending a clear statement to the seller, for example by e-mail to info@top4mobile.eu.
- To meet the deadline, it is sufficient for the consumer to send the notice of withdrawal no later than on the last day of the period.
Extended return option
- The seller may, beyond the statutory framework, allow the consumer to return goods within 30 days of taking over the goods.
- The extended period does not change the consumer’s statutory right to withdraw from the contract within 14 days. It is a voluntary benefit provided by the seller.
- When returning goods after the statutory 14-day period has expired, the seller may require the goods to be complete, clean, without damage caused by excessive use and in a condition corresponding to ordinary testing.
How the goods should be returned
- After withdrawing from the contract, the consumer is obliged to send the goods back or hand them over to the seller no later than 14 days from the date of withdrawal from the contract, unless otherwise agreed with the seller.
- We recommend returning the goods complete, including accessories, documentation and any gifts or bonuses provided together with the goods.
- The original packaging is not a condition for exercising the statutory right of withdrawal; however, we recommend using it where possible so that the goods are sufficiently protected during transport.
- The consumer is liable only for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to establish their nature, properties and functionality.
- The costs of returning the goods are borne by the buyer, unless the seller states otherwise or unless otherwise agreed with the buyer.
- The seller does not accept shipments sent cash on delivery.
Refund
- The seller will refund the consumer the payments received without undue delay, no later than 14 days from the date of receiving the notice of withdrawal from the contract.
- However, the seller is not obliged to refund the payments before the goods are returned to the seller or before the consumer proves that the goods have been sent back, unless the seller offers to collect the goods personally.
- The payment will be refunded using the same method that the buyer used for the payment, unless the buyer and the seller agree otherwise.
- If a refund using the same method is not possible, the buyer is obliged to provide correct details necessary for the refund.
- The seller is not obliged to refund additional costs if the buyer expressly chose a delivery method other than the cheapest standard delivery method offered by the seller.
When withdrawal from the contract is not possible
- The consumer may not withdraw from the contract in cases provided for by law. This applies in particular where the subject of the contract is:
- goods made according to the consumer’s specifications or custom-made goods,
- goods that are subject to rapid deterioration or spoilage,
- goods sealed in protective packaging that are not suitable for return due to health protection or hygiene reasons if the protective packaging was opened after delivery,
- goods which, after delivery, due to their nature, have been inseparably mixed with other goods,
- audio recordings, video recordings, audiovisual recordings or software sold in protective packaging if the protective packaging was opened after delivery,
- digital content not supplied on a tangible medium if its provision began with the consumer’s consent and the consumer was informed of the loss of the right of withdrawal, if required by law.
Entrepreneur
- A buyer who is an entrepreneur does not have the statutory right to withdraw from the contract without giving a reason within 14 days, unless otherwise agreed with the seller or unless the seller provides such option voluntarily.

13. Model withdrawal form

The consumer may use this model form to withdraw from the contract. Use of the form is not mandatory.

Notice of withdrawal from the contract

Addressee:
Shield-Sk s.r.o.
Ulica Rudolfa Mocka 3750/2A
841 04 Bratislava
Slovak Republic
E-mail: info@top4mobile.eu

I/we hereby notify you that I/we withdraw from the contract for the following goods:

....................................................................................................

Order number:

....................................................................................................

Date of order / date of receipt:

....................................................................................................

Consumer’s first name and surname:

....................................................................................................

Consumer’s address:

....................................................................................................

Bank account number for refund, if the payment cannot be refunded by the original method:

....................................................................................................

Date:

....................................................................................................

Consumer’s signature, only if the form is sent in paper form:

....................................................................................................

14. Complaints and dispute resolution

Customer satisfaction is important to the seller. If the buyer has a complaint, question or suggestion, they may contact the seller by e-mail at info@top4mobile.eu.

In the case of a complaint, we recommend stating the order number, a brief description of the situation and contact details so that the seller can review the request as quickly as possible.

Alternative consumer dispute resolution
- If the consumer is not satisfied with the way the seller handled their complaint or believes that the seller has violated their rights, the consumer has the right to contact the seller with a request for remedy.
- If the seller responds to the request negatively or does not respond within the statutory period, the consumer has the right to submit a proposal to initiate alternative dispute resolution to the competent alternative dispute resolution body.
- The competent body for alternative resolution of consumer disputes may be the Slovak Trade Inspection or another authorised body registered in the list of alternative dispute resolution bodies.

Slovenská obchodná inšpekcia
Inšpektorát SOI pre Bratislavský kraj
Bajkalská 21/A, P. O. Box 5
820 07 Bratislava 27
Web: www.soi.sk

15. Security, data protection and customer account

Personal data protection
- The seller processes personal data of buyers and visitors to the online store in accordance with applicable laws.
- Detailed information on what personal data the seller processes, for what purposes, on what legal bases, to whom it provides such data and what rights the data subject has is provided in the separate document Privacy Policy.
Cookies
- The online store uses cookies necessary for its operation.
- Other types of cookies, in particular analytical, advertising or personalisation cookies, are used in accordance with the user’s settings and applicable laws.
- Details on the use of cookies and options for their settings are provided in the separate document Cookies.
Customer account
- If the online store allows creation of a customer account, the buyer is obliged to provide true and up-to-date information and to protect their login details against misuse.
- The seller is not liable for damage caused by misuse of the customer account if the misuse occurred as a result of the buyer’s breach of the obligation to protect their login details.
- The seller may cancel the customer account in particular if the buyer does not use it for a long time, if the buyer breaches these Terms and Conditions or if there is a justified suspicion of account misuse.
Personal data in devices
- If the buyer returns or complains about a device that may contain personal data, we recommend backing up the data before sending the device and then deleting the data from the device, if technically possible.

16. Prohibited conduct in the online store

The buyer and visitor to the online store must not use the online store in a manner that could harm the seller, other customers, availability of services, system security or the seller’s reputation.

In particular, it is prohibited to:

misuse the ordering system, discount coupons or customer accounts,
provide false, incomplete or third-party data,
interfere with the operation or security of the online store,
use automated tools in a way that unreasonably burdens the online store,
carry out activities aimed at unauthorised acquisition of data, access or benefits,
create orders without a serious intention to purchase goods.

In the event of a breach of these rules, the seller may take appropriate measures, in particular refuse the order, cancel the customer account, restrict access to certain functions or assert claims arising from applicable law.

17. Reviews and purchase ratings

After a purchase, the seller may ask the buyer to rate the purchase or the goods. For this purpose, the seller may also use an external review service provider, if stated in the Privacy Policy.

Details on the processing of personal data when sending review requests are provided in the Privacy Policy.

18. Special provisions for buyers who are entrepreneurs

If the buyer purchases as an entrepreneur, provisions intended exclusively for consumer protection do not apply to them.

For a buyer who is an entrepreneur, liability for defects, warranty, return of goods and claims arising from any defects are governed by the relevant legal regulations applicable to business relationships and by any separate agreement between the parties.

The seller is not liable to a buyer who is an entrepreneur for indirect damage, consequential damage, lost profit, loss of business opportunity or similar harm, unless mandatory legal regulations exclude such limitation.

If the buyer provides a company identification number in the order, the seller is entitled to treat the order as an order placed by an entrepreneur.

19. Electronic communication

The buyer agrees that the seller may communicate with them electronically, in particular via the e-mail address provided by the buyer in the order or in the customer account.

Electronic communication is deemed delivered at the moment it is sent to the e-mail address provided by the buyer, unless legal regulations provide otherwise.

The buyer is obliged to ensure that the e-mail address provided in the order is correct and functional.

20. Governing law

Legal relationships between the seller and the buyer are governed by the laws of the Slovak Republic.

If the buyer is a consumer with habitual residence in another Member State of the European Union, the choice of Slovak law does not deprive them of the protection provided by mandatory provisions of the law of the country of their habitual residence, if such provisions apply.

21. Final provisions

If any provision of these Terms and Conditions is invalid or ineffective, this does not affect the validity and effectiveness of the remaining provisions.

The seller reserves the right to amend these Terms and Conditions. The Terms and Conditions valid at the time the order is submitted are decisive for the buyer.

These Terms and Conditions are published in the Top4Mobile online store and the buyer has the opportunity to review them before submitting the order.

These Terms and Conditions are effective from 16 June 2026.