Customer service

Help Center

The courier was trying to deliver the shipment but I was not at home. What should I do?

The courier should repeat the delivery to the specified address twice. Of course, you will not need to pay any additional fees.

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What if the shipment was damaged during transport?

In this case, it is necessary not to accept the shipment from the courier. If the shipment raises doubts and the packaging is damaged for example, refuse to accept the shipment and inform us of the situation. We will try to send new goods or return the amount paid to you as soon as possible. A more thorough inspection of the package is only possible after payment has been made and the transport document has been signed. In fact, the courier is not required to participate in this process, but you can ask him to wait until you have checked the shipment. If the courier does not agree, remember (or remind him) that in case of damage, he will have to come again to write a damage report. When damage is found and a report is written, the shipment remains with the addressee. We guarantee that we will help you with the process of sending the goods back to our store and with further resolving of the matter.

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Is it possible to "delay" sending an order until a later time?

Of course this is possible, but only if the goods have not yet been packed in stock and hadned over to the courier. When creating your order, please include your request for later delivery in 2. Shipping and Payment step - where below the delivery optionos you click the box : enter delivery date and you enter a date

or when creating your order fill out the box : "Comments to order".

If the order is already being prepared, please contact our Customer Service Center as soon as possible.

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Will the courier contact me before delivery?

The courier is not obliged to contact the addressee before delivery, so we are not able to guarantee this. In fact, it is an individual matter for each courier company, but we have experience that the courier usually calls the addressee before delivery (usually in the morning before delivery).

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Is it possible to change the delivery address of my order?

Yes, of course, if the parcel has not yet been handed over to transport company - in this case, please contact us by email and inform us of new delivery address. We will edit it in your order,

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