Customer service

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Can I exchange the goods?

Unfortunately, it is not possible to have the goods exchanged with us, you can return the product within 14 days and we will refund your money. You can find the goods return form in the details of your order.

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What is the procedure for returning the goods?

To return the product, you must fill out the online goods return form, which you can find in the details of your order.

After filling out the form, please send the goods to the address specified on the online goods return form. Your money will be returned to your account within 14 days of receiving the package.

You have the right to return the purchased goods within 14 days from on the day of receipt of the shipment.
You do not even have to state the reason for the return of the goods, bu we will be grateful if you do so - we will use this information when preparing our product offer and to improve the store operation.
The goods must be complete and in the original packaging.
In case of damage to the goods, the buyer is responsible for any reduction in the value of the goods in accordance with the general terms and conditions and the relevant legislation

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Where can I find the goods return form?

You will find the goods return form in the details of your order, a link to access the order details was sent together with the order confirmation email.

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To what address should I return the goods?

You will find the address for returning the goods in the goods return form, the link to the form can be found in the order details.

To return the goods, please fill out the goods return form first.

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How do you return the money paid for the order?

We will always return the money to the account from which the payment was received, if the shipment was sent cash on delivery, the money will be returned to the account. In the goods return form you must fill in your bank account number in IBAN form and Swift code of your bank.

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How long does it take to process a money refund?

Your shipment will be processed and money refunded within 14 days of your shipment being delivered to our address.

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Contact

Monday to Friday (08:00 - 16:00)

E-mail:

top4mobile@tickets.euro.support

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