Customer service

Help Center

I was unable to make the online payment. How can I complete the payment?

If you were unable to make your payment, you can change the payment method yourself in the order details, or restore the original payment method.

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I paid for the order, the funds were debited from my account, and the order keep being in "Pending payment" status, what should I do?

You should contact us, we will review this transaction and contact you.

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I did not receive an invoice for my order

The invoice is sent automatically to your email when the order is sent, please also check the spam folder in your email box if the invoice is not even in the spam folder - please contact us on our email and we will send it to you again immediately.

We do not send paper invoices.

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Purchase without VAT

We are a Slovak company, all foreign companies that are VAT payers buy goods from us without VAT.

For direct purchase without VAT, please register on the page purchase without VAT after sending us all documents and verification, your account will be entitled to order goods without VAT.

If you do not want to register, order the goods in the standard way and contact our customer department after ordering goods with a request to adjust the amount without VAT. If you have paid for the goods in advance, the difference amount will be refunded to you.

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Contact

Monday to Friday (08:00 - 16:00)

E-mail:

top4mobile@tickets.euro.support

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